Refund & Cancellation Policy

Service Appointments

Cancellation Policy

We request at least 24 hours’ notice for cancellations or rescheduling:

• 24+ hours notice: Full refund or free rescheduling
• Less than 24 hours notice: 50% cancellation fee may apply
• No-show (no notice): Full session fee may be forfeited

To cancel or reschedule, please contact us via phone at 888-626-5238 or email at support@manjaehealthandwellness.com.

Rescheduling

We’re happy to reschedule your appointment with 24+ hours’ notice at no additional charge. Rescheduled appointments are subject to availability.

Late Arrivals

Since we provide mobile services, please ensure you are at your designated location and ready for your appointment at the scheduled time. Sessions that start late due to client delay may be shortened to accommodate our schedule, with no reduction in price.

Package & Bundle Purchases

Package Validity

All prepaid packages and bundles must be used within 6 months of purchase unless otherwise specified. Extensions may be granted on a case-by-case basis—please contact us before expiration.

Package Refunds

• Unused packages: Full refund within 14 days of purchase
• Partially used packages: Refund for unused sessions minus the difference between package and single-session rates
• Packages beyond 14 days: Credit toward future services only (no cash refund)

Package Transfers

Packages are non-transferable and may only be used by the original purchaser.

Product Purchases (Shop)

Return Policy

We accept returns on unopened, unused products within 14 days of purchase:

• Products must be in original, unopened packaging
• Return shipping costs are the responsibility of the customer
• Refunds will be processed within 5-7 business days of receiving the return

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or full refund at no additional cost to you.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned once opened:

• Topical creams, oils, or serums
• Personal care items
• Any item that has been opened or used

Body Analysis Consultations

Our body analysis consultations (Zoom) are designed to help you understand your options and create a personalized plan. Consultation fees are:

• Refundable if cancelled with 24+ hours’ notice
• Non-refundable if cancelled with less than 24 hours’ notice or no-show
• Applied as credit toward service packages if you book within 7 days of your consultation

Satisfaction Guarantee

Your satisfaction is important to us. While individual results vary and we cannot guarantee specific outcomes (as noted in our service disclaimers), we are committed to providing quality service. If you’re unsatisfied with your experience, please contact us within 7 days of your appointment so we can discuss how to make it right.

Travel Fees

Travel fees, where applicable, are non-refundable once the provider has begun travel to your location. If you need to cancel after travel has commenced, the travel fee will not be refunded.

Special Circumstances

We understand that emergencies and unexpected situations occur. If you have extenuating circumstances that prevent you from keeping your appointment or using your package, please reach out to us. We review special requests on a case-by-case basis and will do our best to accommodate you.

How to Request a Refund

To request a refund or discuss our policies, please contact us:

• Email: support@manjaehealthandwellness.com
• Phone: 888-626-5238

Please include your name, contact information, appointment date or order number, and the reason for your request. We aim to respond to all refund requests within 2 business days.

Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.